- Research Use Only (RUO), NOT FOR HUMAN CONSUMPTION and Must Be 21yrs or older.
- info@puretidelabs.com
- 772-256-7782
Effective Date: 07/15/2026
At PureTides Research Labs, we are committed to providing high-quality research products. Due to the specialized nature of our laboratory compounds, all sales are final.
For the safety, integrity, and quality assurance of our research products, we do not accept returns on any products once an order has shipped.
This policy helps ensure every customer receives products that have remained within our controlled quality standards.
The following items are not eligible for return or refund:
If your order arrives:
Please contact our customer support team within 48 hours of delivery.
To assist with your claim, please include:
After review, we may offer a replacement or other appropriate resolution at our discretion.
Once a package has been transferred to the shipping carrier, delivery becomes the responsibility of the carrier.
If your tracking information indicates your package has been lost, please contact us so we can assist you in filing a claim with the carrier.
Orders may only be canceled before they have been processed for shipment.
Once an order has entered processing or has shipped, it cannot be canceled.
Orders refused at delivery or returned due to an incorrect shipping address supplied by the customer are not eligible for a refund.
Additional shipping charges may apply for reshipment.
All products sold by PureTides Research Labs are intended strictly for laboratory research purposes only and are NOT FOR HUMAN CONSUMPTION.
By placing an order, you acknowledge that:
If you have any questions regarding your order, please contact our customer support team through our Contact page before placing your order.
These policies are clear, professional, and tailored to a research-only supplier while emphasizing the RUO, 21+, and no returns requirements.
